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fSONA's Customer Service offering is a combination of Pre-Sales Technical
Support, Post-Sales Technical Support, and Training Support. The goal of fSONA
Customer Service is to provide superior support to fSONA customers, enabling
them to maximize their productivity with fSONA products.
Support Services
Installation Support
fSONA's Field Installation teams consist of knowledgeable personnel to assist
you in the installation of your SONAbeam™ Products. They will assist
you with your SONAbeam™ system planning, installation, configuration
and software application concerns.
Maintenance Support
fSONA recognizes your commitment to getting the most from your fSONA products.
For this reason, fSONA has developed a maintenance program that ensures you
will receive both the latest versions of fSONA documentation, software, and
access to a variety of technical assistance.
Renewing a Maintenance Contract
Your current extended warranty maintenance contract automatically renews at
the end of its term. Please let fSONA Customer Service know if there is an
alternative end date that you prefer, for budgeting or other reasons.
Training Services
fSONA's philosophy on training is considered critical to successful SONAbeam™
installations. fSONA provides training courses on a fee-per-student basis
for customers who deploy or use fSONA products. |
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