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fSONA's Customer Service offering is a combination of Pre-Sales Technical Support, Post-Sales Technical Support, and Training Support. The goal of fSONA Customer Service is to provide superior support to fSONA customers, enabling them to maximize their productivity with fSONA products.

Support Services

Installation Support
fSONA's Field Installation teams consist of knowledgeable personnel to assist you in the installation of your SONAbeam™ Products. They will assist you with your SONAbeam™ system planning, installation, configuration and software application concerns.

Maintenance Support
fSONA recognizes your commitment to getting the most from your fSONA products. For this reason, fSONA has developed a maintenance program that ensures you will receive both the latest versions of fSONA documentation, software, and access to a variety of technical assistance.

Renewing a Maintenance Contract
Your current extended warranty maintenance contract automatically renews at the end of its term. Please let fSONA Customer Service know if there is an alternative end date that you prefer, for budgeting or other reasons.

Training Services
fSONA's philosophy on training is considered critical to successful SONAbeam™ installations. fSONA provides training courses on a fee-per-student basis for customers who deploy or use fSONA products.