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By Susan Richards de Wit
Originally Published: August 27th, 2001
By: Business In Vancouver


Deregulating the telecom industry led to too many companies building too many networks and not enough attention paid to traffic control, say experts

The aftermath of deregulating the telecom industry is now sinking in. Lack of forethought, overbuilding and market flooding, technology restrictions and high back-end and front-end costs have created a traffic jam worse than imaginable even by Vancouver commuters' standards.

Think of the Internet as a huge highway with all 50 lanes open, but cars stuck on the on and off ramps. Welcome to the bottleneck -- or the "last mile."

"Companies like Nortel and Lucent have focused on building the backbone -- the highway system," explains Roy Trivett, local angel investor and cofounder of Architel Systems Corp., which sold to Nortel Networks for approximately $700 million last year. "The focus has been on building the big expressway. But there is a lot of capacity that is not being used."

The result is "dark networks" -- networks that have been installed, but are not being used. "The reason the network capacity is not being used is because the connection from the backbone to the consumer in the home or small business is where the bottleneck is -- the pipe gets really narrow when it gets there. Fibreoptic technology is needed, but we have copper cables and copper can't carry the same amount of information," says Trivett.

In high-tech circles, the last mile is common knowledge, however, no one is talking publicly about it yet. Nortel's people have all been silenced since the stock market crash -- and so have smaller companies and government bodies who do business with Nortel.

The stage for what is happening today was set in the mid-1990s when deregulation in both Canada and the U.S. led to a tremendous influx of new competition into a traditionally closed marketplace. Suddenly where there had been a few dozen companies -- local phone companies, long-distance carriers and telecom equipment suppliers -- there were now hundreds of new entrants.

At first investors took little issue with this since it was thought that with the advent of the Internet the increase in demand for transmission of data (in addition to voice traffic) would create more than enough business to go around.

Enter the last leg problem.

With too many companies building too many networks, market conditions have caused once-dominant telecom companies to approach the brink of insolvency. One-time titan AT and T (T:NYSE; www.atandt.com), for example, plans to break up its company over the next couple of years because of extreme competition. And Nortel Networks continues to fire thousands of employees.

"What we have had is one hell of a reality shake-down," says Lindsay Meredith, associate dean, faculty of business and marketing professor at Simon Fraser University. "The telecom industry continues to go through a horrendous shake-out and, as a result, high-tech stock prices are finally coming down to realistic levels. I suspect that high-tech stocks will now proceed on much more realistic valuations."

James Topham, market leader, high tech at KPMG, says, "We don't have the same reaction in Canada yet as far as our big telecommunications companies go. Telus and Bell Canada are having major changes Canada-wide, but we don't see the same systematic decline that AT and T recently had."

With Canada being further behind in the deregulation process, Topham suggests local companies should learn from those that have gone before.

So the race is on to develop technologies in the hope of finding a solution for the last mile. Or is it? Only a handful of companies continue to work on the issue in Western Canada, while technology ranges from optical networks to wireless applications.

Fsona Communications Corp. (www.fsona.com), a young, privately held Richmond-based company, addresses the last mile through its point-to-point, free space, fibreless optical networks. David Oberman, director of sales at Fsona, says that its product has the leading edge in metropolitan markets because it has a "shortcut" to the superhighway.

"There is no digging trenches or laying fibre with our technology. And because you get fibre speed and bandwidth without permits, we can get businesses online more quickly. And it's economical - compared to digging a trench lane for fibre," says Oberman.

Fsona's technology, the Sonabeam, is a high-speed, point-to-point optical connection. It requires a line of sight - meaning transmission from one receiver to another must be unblocked. With fibre you can go around corners and through the streets, with fibreless optical networking you have "jumps" -- or links from the top of one building to another to get your high-speed connection.

The Sonabeam is fast: "We can provide 125 megabits per second -- 100 to 200 times faster than a cable connection. It is so fast that you can watch a DVD movie -- high-resolution, stereo sound, full screen -- while you are downloading files and carrying on a conversation on the same link. And that would only consume a third of the bandwidth of that connection available to you. It's a fast ethernet connection."

Will the race to fill the dark networks be made redundant by wireless applications? Oberman doesn't think so. He says that they will continue to complement one another -- each having their own market space. "Where you can't dig up ground, you can't have fibre such as across a river, in old buildings or sacred grounds. There has to be alternative ways to get high speed connection," he says.

Redback Networks Inc. (RBAK:Nasdaq; www.redback.com), with offices in Vancouver, offers an intermediate solution to the last mile. Their subscriber management system, primarily DSL, allows a carrier such as Telus to offer its services within a district or city. This technology is nothing new.

"Our technology does two things," says Mark Weiner, senior director of corporate marketing in Los Angeles. "If we are talking about the superhighway's on and off ramps, it increases the rate at which the green light flashes to allow cars onto the superhighway. It also makes those same on and off ramps many lanes wider."

DSL is a cost-efficient method, but it's still not the high-speed connection that comes from fibre or wireless optical networks.

Fsona's Oberman says, "Fibre has unlimited bandwidth. To access the full capability of fibre, you have to pay for what you want to use. If you are willing to spend the money, you can get the connection now. The backbone is out there, but the buildings in the area are often not connected. This is an additional hurdle to cross. We need lower-cost ways of connecting to the backbone." Oberman says that his wireless optical network is economical -- costing approximately US$25,000 to connect two points, approximately two kilometres apart, while it costs US$100,000 or more to lay fibre.

So what's stopping us? Does it boil down to cost? Stuart Culbertson, deputy minister of the Information, Science and Technology Agency (www.ista.gov.bc.ca) and chief information officer for the Province of British Columbia, says that access and solving the last mile is due primarily to the cost, both to the consumer and to service providers. He says that presently it is not cost-effective for service providers to offer high-speed connections into homes and small businesses.

"Some areas do receive fibre because the [Canadian Radiotelevision Telecommunications Commission] has pushed service providers to operate beyond their jurisdiction. The CRTC regulates where fibre can be laid," says Culbertson.

Once we have affordable technologies, how can we be sure the demand will be there? Trivett says that's a given: "There are now so many users that the Internet has become a household appliance. Non-technically savvy people have begun to use the Internet on a daily basis."

As the network industry continues to shrink, redistributing itself, we have to wonder where this will all end up and where this last mile issue will place in the shake-out. SFU's Meredith refers to the popular automobile analogy: "Keep this in mind -- think back almost 90 years ago to when the automobile was introduced. There were over 25 brands of automobiles and the market shake-out that subsequently followed reduced that number to four or five. Perhaps this is all a little deja vu."

So the last, golden mile is in sight. For a price. BC Liberal leader Gordon Campbell is optimistic: "We just have to commit ourselves to it [solving the last mile and gaining affordable high-speed access]. We all intend to use right of way and to provide high-speed broadband access. The private sector will help provide us access -- to charge a fair market value for right of way."